A company that provides advice on career guidance and choice of educational institutions. Their partners are colleges, universities, online platforms. They pay for the listed applicants.
CRM with Schools Search API Integration
A company that provides advice on career guidance and choice of educational institutions. Their partners are colleges, universities, online platforms. They pay for the listed applicants.
Optimization of the call center workflow was the main client’s need. Since the project did not have a formulated technical specification, the Discovery Phase was previously used. That allowed us to understand the problem and find the right approaches to solve the customer’s problem.
To reduce the processing time of the lead, the decision was made to create a School Search Platforms Aggregator. This platform could be a single point of search and application. Our engineers investigated the integration capabilities of the external platforms. It appeared that all of them provided REST API which could be used to automate most of the user actions.
The next step was an investigation of each API and the possibility to unify search criteria. We have also designed a unified web form for a search. The unified submit form was designed for the submission of schools and programs of interest to all external platforms with a single click.
School Search Platforms Aggregator was also integrated to call-center CRM to allow automatically:
The first version of the system was released 4 months after the start of development. During the pilot testing, our developers were able to fix integration issues, including interacting with the support teams of external platforms. The system went into production 2 months after the pilot launch.
Core features
Results
Duration
7 months – development
1 year – on-going technical support
Team
5 Full-stack Software Engineers
1 Quality Assurance Engineer
1 Project Manager
Stack
C#, .NET Core, Java Script, Angular, Entity framework, MS SQL, API, Git