The client’s company includes departments for each stage of buying a vehicle on the US auctions: selecting, buying, shipping across the ocean, customs clearance and car repair.
- Managers of brokerage companies spend a lot of time communicating with clients to determine their needs. However, when they communicate with a client through different channels, the context of the conversation can be lost. Therefore, we needed to bring all communication channels into a single system.
- While searching and selecting required vehicles, managers must check all sites for new ads every day. It was necessary to organize an automated search on third-party platforms according to the specified criteria.
- At each stage, from vehicle selection by the client to the transfer of this vehicle in the buyer’s country, managers need to track the car and notify specialists from other departments (Delivery, Documents, Repair). All these processes are time consuming and ineffective.