ERP System for Security and Patrol Services Provider

• Managing a diverse range of security services efficiently.
• Handling emergency call entries and rapid response coordination.
• Ensuring accurate accounting for weapons and other critical assets.
• Educating and training employees effectively.
• Supporting multi-language communication for a diverse client base.
• Simplifying document management and invoicing processes.
• Integrating various functions into a cohesive system to enhance productivity.

• Security Manager: Manages guard types, questionnaires, training, and guard shifts.
• Customer: Submits service requests online, or within the urgency system.
• Sales Manager: Configures security services, converts leads into sales quotations, confirms orders, and creates new projects.
• Security Officer: Inputs and manages guard information, personal schedules, incident reports, and prints identity cards.
• Recruitment Officer: Adds new guards via recruitment applications when needed.
• Accountant: Validates and posts customer invoices, handling standard invoicing processes.

We used an agile development model, collaborating closely with the client to refine the ERP system based on feedback.

Regular meetings ensured alignment with the client’s goals and timelines.